Case Study 02 — Healthcare Access Platform
A healthcare startup needed a platform to connect patients in underserved areas with specialist doctors via telemedicine. The existing solution was a basic WordPress site with a contact form — no appointment scheduling, no video consultations, no patient records. Doctors were spending hours on admin instead of patient care.
Why Existing Solutions Failed
A healthcare startup needed a platform to connect patients in underserved areas with specialist doctors via telemedicine. The existing solution was a basic WordPress site with a contact form — no appointment scheduling, no video consultations, no patient records. Doctors were spending hours on admin instead of patient care.
How Ajentis Engineered It
We designed a HIPAA-aware web platform using Next.js for the patient-facing side and an admin dashboard for doctors and clinic staff. Telemedicine was built on Twilio Video with a custom waiting room experience. We implemented a scheduling system that accounts for doctor availability across time zones, and a patient intake flow that collects medical history before the consultation — so doctors start each call with context, not paperwork.
Key Technical Architecture Highlights
Next.js with server-side rendering for SEO — organic traffic was a key growth channel
MongoDB with encrypted fields for patient health records
Twilio Video integration with custom UI — waiting room, screen sharing, prescription notes
Automated appointment reminders via SMS (Twilio) and email (SendGrid)
Role-based dashboards: patient portal, doctor portal, admin panel
AWS deployment with auto-scaling — handles traffic spikes during health awareness campaigns
Razorpay integration for consultation fee collection with GST-compliant invoicing
Measurable Business Outcome
The platform facilitated 2,000+ telemedicine consultations in its first 6 months. Average doctor admin time dropped from 45 minutes to 12 minutes per patient. Patient satisfaction scores averaged 4.7/5. The startup was featured in a national health-tech publication and expanded to 3 new states.
“The platform transformed how we deliver care. Patients in remote villages can now see a specialist without travelling 200 kilometres. That's the kind of impact we were looking for.